Troubleshooting
What to do when things go wrong.
Here we will cover how to resolve the most common issues you might face while using Arctype. If you're still experiencing issues, you can contact support or join the Discord.

Page Errors/Doesn't Load

Resolution:
  • Try to refresh the page by pressing shift + cmd/ctrl + R
  • Reach out to Arctype Support by selecting the Chat with Support option from the Help menu
  • You can also email us directly at [email protected]

Blank Workspace

On rare occasions, you may encounter a blank workspace or an error that does not clear. To resolve this you can close the app and delete the local state in these ways on different platforms:
  • Mac. Open the Terminal and run rm -rf ~/Library/Application\ Support/arctype
  • Linux. Open the Terminal and run rm -rf ~/.config/Arctype
  • Windows. Open the Cmd prompt and run rmdir C:\Users\YOURUSERNAME\AppData\Roaming\Arctype /s /q
  • Web. Open the developer console by right clicking in the browser window, clicking Inspect, then selecting the Console tab. Once in the console tab, type localStorage.clear() in the prompt and press Enter.
After running this command reopen Arctype - or refresh if you are on the web - and sign back in.