Troubleshooting

What to do when things go wrong.

Here we will cover how to resolve the most common issues you might face while using Arctype:

Page Errors/Doesn't Load

Resolution:

  • Try to refresh the page by pressing cmd + R

  • Or reach out to Arctype via Intercom in the bottom-right corner of our app. We respond quickly!

  • You can also email us directly at [email protected]

Blank Workspace

On rare occasions you may encounter a blank workspace or an error that does not clear. To resolve this you can delete the local state of the app in these ways on different platforms:

  • Mac rm -rf ~/Library/Application\ Support/arctype

  • Linux rm -rf ~/.config/Arctype